TOPIC 6

Identify tourism products and packages suitable for Muslim travellers.

Tourism products can be defined as the sum of physical and psychology satisfaction that provides to tourist during their travelling route to destination.

Types of tourism products is,

(1) Accommodation;

The accommodation of all types, restaurants, cafe and bars, transport at the destination like car rentals and taxis, and other ancillary services such as retailing, visitor information and many more. 

(2) Attractions;

The destination's environment, independently or integrated form, succour as the principal motivation for tourists.

(3) Accessibility;

Access is a subject transport infrastructure includes airports, harbours, motor ways and rail networks.

(4) Images;

Images are significant in the sense that they affect the buyer's behaviour. Tourism product images are not given to be based on the personal experience but on the information gathered from the tourist organizations and tourists who have experiences it earlier.

(5) Price;
Price is a function of the attractions and facilities provided with a range of prices according to the needs of target visitor segments.

There are many packages that suitable for Muslim travellers. Travellers can search in web under travel agency. For example, website "Halal Trip" that provides packages for Muslim travellers and the price are also affordable for those who want to book it.

TOPIC 5

1. Apply the Islamic principles of excellent hospitality service and fulfilling the needs of guest.

1. treat/hospitality
-give good service
-always be polite
2.attire
-wear proper attire when treating guest
-always cover your aurah when dealing with guest. 
3.manner
-always give a good smile
-respect the culture of the guest
4. service 
-prepared halal food and beverage. 
-prepared an accommodation based on islam

2. Practise appropriate Islamic hospitality attitude and values in dealing with colleague, guest and customer.

a. Trust
b. Responsibility
c. Teamwork
d. Sincere
e. Dedication
f. Dicipline

TOPIC 4: The Concept of Travel and Tourism From Islamic Perspective

The Concept of Travel and Tourism from Islamic Perspective.

• Travel and tourism are integral to Islamic politic, economic, legal and social policies.
• Based on Islam overview of God, man and nature, tourism is part of the ADDIN ( way of life ) and travel (PENGHIJRAHAN) is fundamental to Islam (Quran Chapter 29: verse 20).
• Life is journey in the way of God thus tourism in Islam stressed the sacred goal of submission to God's ways.

The Motivation of Travelling from Islamic Perspective.

• Spreading Islam  – The role played by Muslim missionaries in spreading Islam throughout the world causes them to travel from one destination to another destination.
• Develop economic country – Travel and tourism is to promote and sell the products of Islamic countries.
• Recognizing the customs and civilizations of other nations – Muslims do traveling to see their own culture and customs of people around the world.

The Importance of Providing Excellent Service to Guests.

• Higher visitor numbers and greater customer diversity.
• Increased sales / government revenue.
• Survival in terms of competition.
• Repeat business and customer loyalty.

-sarah-

TOPIC 3: SIGNIFICANCE OF MUSLIM TRAVELLERS IN INTERNATIONAL AND DOMESTIC TOURISM

SIGNIFICANCE OF MUSLIM TRAVELLERS IN INTERNATIONAL AND DOMESTIC TOURISM

1.        Increasing currency

Fenomena ringgit's depreciation beginning early 2017 has rebounded as the country's currency stabilized past the RM4 psychological level against the US dollar in early January. The ringgit in February rallied around RM3.88 to RM3.93, thereby giving a positive picture for Malaysia and denying allegations from various quarters that the state of the economy is in a state of danger. In general, there are various things that affect the value of the ringgit, one of which is tourism   especially in the exchange of currency. If more foreign tourists come to our country, foreign currency exchanges will actively work. When it is in operation, the value of the currency will increase in the world and it will increase the country's economy.

2.        Promote job opportunities

Ministry of  Tourism and Culture aims to double the number of tourists in 2018 compared to 17.34 million tourists in the first eight months of this year. Its secretary-general Rashidi Hasbullah said they targeted 33.1 million tourists with a total of RM118 billion from tourist receipts next year.

As the number of tourists traveling is increasing, this has indirectly provided a great deal of employment opportunities to the locals. For example, when Muslim tourists are traveling,more hotels will be built and job demand will increase.This has impacted the local population in offering them various job opportunities and thus reducing the unemployment rate in a country.

3.        Build good relationship between Muslim and non-Muslim

Because of the attitudes of Malaysian people and Islamic aggression built among Muslims in Malaysia, foreign tourists have been attracted to Muslim people in Malaysia. For example,Mat Dan an overseas person who has come to Malaysia and has been attracted to the life of the Muslim ummah in Malaysia until he has embraced Islam and was married with Muslim person.

4.        Provide space for specific tourist

There is the argument of the prophet Muhammad who has forbidden women to walk with men in a way that can cause intercourse (ikhtilat). There is a narrative of the Prophet who explained that he had seen the mix between men and women on the street and then asked the women to walk by the roads to avoid the occurrence of their tithing. These arguments clearly show that the prohibition of ikhtilat between men and women is more subtle, which may lead to slander.The above things have clearly shown that Islam forbids his people to mix between men and women who are not mahram. Because of this, many countries have created special carriages for women only.This has provided comfort and ensure safety to Muslim tourists especially women.

5.        Halal food industry

·         Islamic tourism, of which Halal food is a critical component, is a striking phenomenon yielding valuable opportunities for the tourism industry worldwide. To realise these opportunities, tourism businesses must understand the requirements of Muslim tourists and take the necessary measures to satisfy them without inconveniencing non-Muslim customers.

·         One of the example restaurant that provide Halal food is Halal Japanese Style BBQ Restaurant Naritaya. From the view point of inbound services, they focus on Halal.
Because, the number of Muslims in the world has increased every year.They have been to Malaysia to learn genuine Halal. In 2014, they opened their first shop of Japan in Tokyo. They continuously opened in Kyoto (2014) and Miyagi (2015).They hope to provide a Japanese style BBQ as "100% HALAL". It’s a concept of NARITAYA. They offered the supervision to KYOTO UMESHIN and get started project of 100% HALAL BBQ NARITAYA. KYOTO UMESHIN is very popular Japanese style BBQ restaurant to foreign customers in Kyoto. They believe that the most important thing is considering customers satisfaction and it’s a great strength of Japanese culture.

6.        Halal Certification Agencies

Malaysia is a reference to foreign countries in terms of halal standards and certification because the systems used here conform to international standards in the context of shariah, purity and security. This is enough to prove Malaysia's halal industry and Malaysia's halal compliance is recognized globally. The two-day convention is an annual program organized by JAKIM to bring halal certification bodies from across the country, which can be said to be the largest program with annual new members who have been certified with halal certification recognized by JAKIM. Six certification bodies and halal logos from Japan are among the 66 certifying bodies and overseas halal logos recognized by the Department of Islamic Development Malaysia (JAKIM) worldwide. Until now, among the recognized certification bodies and halal logos in Japan are Japan Muslim Association, Japan Halal Association (JHA), Japan Halal Unit Association (JHUA), Japan Islamic Trust (JIT), Muslim Professional Japan Association (MPJA) and Nippon Asia Halal Association (NAHA).

7.        Infrastructure improvements

·         Many destinations across the world have identified this potential and are adapting their offerings to better appeal to the Muslim travel market. One such example is Japan. In a bid to diversify its tourism industry, the Japanese Government is implementing plans to increase the availability  prayer facilities and other Muslim-friendly facilities . As a result, Muslim visitor arrivals are forecasted to hit 1 million by 2020 with a growth rate of over 18% over the next few years.

·         Other examples such as the mosque moves in Japan. The mosque can accommodate 50 pilgrims at a time.This mosque managed by Yasu Project Co.Ltd operates from a truck. Have a place to take ablution and a very comfortable prayer room. Yasu Project Executive Officer Junya Imamura was very serious in making this mosque so much that he was willing to search at the Fukuoka mosque about 2 years ago. He did this because he believed that more Muslim tourists came to Japan and some of them will stay there.

8.        The existence of various online searches

A new website for Muslim travellers, which includes a global directory of halal restaurants and dedicated city guides, was launched recently in a bid to capitalise on the growing number of Muslim tourists.The apps likes HalalTrip.com, offers a wide range of features for tourists wishing to travel in accordance with the rules of Islam.It also offers a global directory of halal restaurants, mosques and amenities useful for the Muslim tourist. There are dedicated travel and city guides to places such as Istanbul, Beijing, and Kuala Lumpur, highlighting places of interest for the Islamic visitors. Crescentrating which is one of the company that already runs a website which rates hotels, restaurants, airports and other establishments using such criteria as having halal restaurants and prayer rooms.

-sarah-

TOPIC 2 discuss opportunities for tourism in a green economy

a. Sizing and growth of the sector

1. The tourism economy represents 5% of world GDP, while it contributes to about 8% of total employment, see table 8. 
2. International tourism ranks fourth (after fuels, chemicals and automotive products) in global exports, with an industry value of US$ 1 trillion a year, accounting for 30% of the world’s exports of commercial services or 7.9% of total exports (UNWTO 2010a; World Bank 2010). 
3. Domestic tourism represents on average 62% of total tourism consumption worldwide (UNWTO 2010c). With growing developing country participation, tourism has become a major contributor to their growth. In over 150 countries, tourism is one of five top export earners, and in 60 it is the number one export. It is the main source of foreign exchange for one third of developing countries and one half of LDCs (UNCTAD 2010). 

International tourism has recovered faster than expected from the impacts of the global financial crisis and economic recession of late 2008 and 2009. International tourist arrivals were up by 6.7% in 2010 compared to 2009, with positive growth reported in all world regions. While all regions posted growth in international tourist arrivals, emerging economies remain the main drivers of this recovery. This multi-speed recovery, lower in advanced economies (+5%), faster in emerging ones (+8%), is a reflection of the broader global economic situation and is set to dominate 2011 and the foreseeable future (UNWTO 2011a).

b. Changing consumer patterns

Tourist choices are increasingly influenced by sustainability considerations. For instance, in 2007 TripAdvisor surveyed travellers worldwide and 38% said that environmentally friendly tourism is a consideration when travelling, 38% had stayed at an environmentally-friendly hotel and 9% specifically seek out such hotels, while 34% are willing to pay more to stay in environmentally friendly hotels (Pollock 2007). CEDS and TIES (2005) found that a majority of international tourists are interested in the social, cultural and environmental issues relevant to the destinations they visit and are interested in patronizing hotels that are committed to protecting the local environment, and increasingly view local environmental and social stewardship as a responsibility of the businesses they support. 

c. Maximising potential for addressing local development and poverty reduction.

TOPIC 1: Demonstrate understanding towards tourism in a green economy

Tourism in the green economy refers to tourism activities that can be maintained, or sustained, indefinitely in their social, economic, cultural, and environmental contexts which is sustainable tourism. Developing tourism sustainably is a big challenge for planners and policy makers. The task becomes all the more difficult in view of the multiple crises being faced by the world currently: recession, climate change, fuel, food and water crisis.

Specific challenges that need to be resolved through the greening of the industry include, (1) energy and greenhouse gas (GHG) emissions;
The growth of energy consumption in travel, transport, accommodation and tourism related activities and the dependency on fossil fuels, increase vulnerability and uncertainty for future business growth and translate into important implications for GHG emissions and climate change.

(2) water consumption;
In tourism and recreation, water used linked to accommodation mostly spent on guest consumption, landscape and property management and laundry activities, and to food service. While water use by tourism, on a global basis, is far less important than agriculture, industry, or urban domestic use, in some countries, as well as regionally, tourism can be the main factor in water consumption.

(3) waste management;
Waste management is another increasing and well recognized challenge in the industry. Every international tourist generates at least 1kg of solid waste per day, and up to 2 kg/person/day. Based on various sources, million international tourists are likely to have generated no less than 4.8 million of solid waste.

(4) loss of biological diversity;
There are many examples where large-scale tourism has had detrimental effects on biodiversity, including coral reefs, coastal wetlands, rainforests, arid and semi-arid ecosystems, mountainous areas.

(5) effective management of cultural heritage;
Management of cultural heritage also includes built heritage which provides sense of place and cultural reference points. Most built heritage attractions were not originally intended for tourist use must be managed to protect them from over-use, misuse and wear and tear from visitor footfall. More broadly, heritage buildings can be at risk from climate change.

quiz 2

So today we start the class around 0930 H , today we have to answer another quiz 2 which is included chapter 2. A quiz are a little bit make me confuse to answer ehehe, so after end the quiz miss give us the next presentation which is i get the topic 5 about the Islamic principles for be present in 4 October , my group members is fatin and anis.

by-SARIPAH SAHIRAH

TOURISM IN GREEN ECONOMY

Today we had our third presentation after one week doing preparation for our presentation. Like I said from last week post, we chose about Overcoming Barrier: Enabling Conditions in chapter 4 of topic Tourism in the Green Economy. My class presentation session was a bit different because we are doing it without our lecturer.
Miss Eanna give us three hours to finish all of the group to present while she went to office to do her works. Each group have to take a video of their presentation then put it in one pendrive along with their presentation slides. After finish all the presentations, that pendrive have to send to Miss Eanna.
Today class was the last class before we all going back to our hometown for our mid-sem break.

by ANIS FITRI

Challenges and Opportunities for Tourism in a Green Economy

For this topic i need to explain their challenges witch is water consumption.Most of water were used on accommodation and food service. For accommodation mostly spend on guest consumption, landscape and property management and laundry activities. Global direct water consumption in international tourism ( accommodation only ) is estimated to be only 1.3 km3 per year. Main water-consuming factors are golf courses, irrigated gardens, swimming pools, spas, wellness facilities and guest rooms. Local communities use freshwater for 8 purposes : hygenies purposes, cooking, dishwashing, drinking, washing clothes, cleaning, and feeding animals. -Sarah-

TESTTTTTT!!!!!

Okay today we got assignment about tourism in green economy . We need to find about Challenges and Opportunity for Tourism in Green Economy. Next, we got TEST!!!!!! okay the test is easy but not so easy. Hahahahaha. -Sarah-

ITS QUIZZZZ

Its has been 10 weeks since we started our lesson in subject Fundamental Tourism & Hospitality. Today, my class finished so quick because we just doing a quiz about topic 1 & 2 within 15 minutes then our class dismiss. Before doing quiz, Miss Eanna give us another task for presentation 4 and it is about Tourism in the Green Economy. As usual we are divided into group and I am group with Kak Diba and Ira. For our group, we choose topic about Overcoming Barriers: Enabling Conditions and Miss give us time doing preparation for our presentation which is next week. 

by ANIS FITRI

quiz

so today we have to make a quiz in our class for topic 1 and topic 2, Its is our first time do a quiz like we are on the exam time. We need to answer the quiz by our self without any discussion with a friends. after finish the quiz , miss end the class because she is not really well. we also get the topic for presentation on the next week (13 september) and I get topic 3 which is Overcoming Barriers: Enabling Conditions with my group members diba and anis.

by- SARIPAH SAHIRAH

IATA (30 August 2018)

 So today we need to make a group discussion about IATA and prepared for the presentation. 

Here we go.... 

IATA is the International Air Transport Association (IATA) supports aviation with global standards for airline safety, security, efficiency and sustainability. 

     

MALAYSIAN ASSOCIATION OF TOUR AND TRAVEL AGENTS ( MATTA )

During last class, Miss An Na gave us task which is slide presentation and we were divided into 9 groups . We need to done the slide presentation in 2 or 3 hours and present it. My group, Ari, Mira and me need to do slide presentation about MATTA . What is MATTA? MATTA  is Malaysian Association of Tour and Travel Agents .MATTA's objective is to promote the interests of the travel and tour industry in Malaysia. MATTA works closely with the Ministry of Tourism and Culture as well as Malaysia Tourism Promotion Board (MTPB), help organise fairs, seminars, convention and workshops both to create public awareness of the tourism industry.   

LOGO OF MATTA

Presentation about MBHA

Today class we do our second presentation. We are divided into 9 groups so two people in each groups. I'm partner with Fatin, we have to choose the title that Miss Ean Na gave then make a silde. We chose about Malaysia Budget Hotel Association or known as MBHA. 

Situation in my class.

In the slide, we wrote about their vision and mission, objectives and their president of the association. We cannot find many information in google about MBHA. After an hour, we has finish make our slide. Our group was the seventh group to present it. 

After all group presented, our class dismissed. 

 This is us while doing our presentation slide.

When doing presentation.

by ANIS FITRI

random topic (23 August 2018)

  Selamat Sejahtera, 

Today our class fundamental are cancel because we celebrate Hari Raya AidilAdha, one of the celebration for Muslim people. This Hari Raya are to remembering,It honors the willingness of Ibrahim (Abraham) to sacrifice his son as an act of obedience to God’s command. But, before Ibraham could sacrifice his son, God provided a lamb to sacrifice instead. In commemoration of this, an animal is sacrificed and divided into three parts: one third of the share is given to the poor and needy; another third is given to relatives.

 During Eid al-Adha, distributing meat amongst the people, chanting the takbir out loud before the Eid prayers on the first day and after prayers throughout the three days of Eid, are considered essential parts of this important Islamic festival.

 Men, women, and children are expected to dress in their finest clothing to perform Eid prayer in a large congregation in an open waqf("stopping") field called Eidgah or mosque. Affluent Muslims who can afford it sacrifice their best halal domestic animals (usually a cow, but can also be a camel, goat, sheep, or ram depending on the region) as a symbol of Ibraham's willingness to sacrifice his only son.

By: saripah sahirah

RAYA AIDILADHA!!!

Aidiladha is also commonly known as Hari Raya Korban or Hari Raya Haji in Malaysia. 

Celebrated about two months after Hari Raya Aidilfitri, on the 10th day of Zulhijjah, the 12th (last) month of the Muslim calendar, it marks the end of the haj pilgrimage period (about two weeks). 

Every year, millions of Muslims make the journey to Mecca in Saudi Arabia to perform the haj, one of the five basic tenets of Islam. Aidiladha also commemorates the sacrifices made by the Prophet Ibrahim (hence the word 'korban,' which means sacrifice in Arabic), who demonstrated immense faith when he was put to the test by god.

During Aidiladha, the sacrifice of four-legged animals such as lambs, goats, cows, bulls and camels is performed.The slaughter of the animal is done after the congregational prayer in the morning of Aidiladha. The animals are killed in accordance with the proper religious rites and the meat is then distributed.Making the sacrifice (korban) is not a compulsory religious duty, but an obligations for those who are able to afford it.-Sarah-

MY BIG BIG FAMILY

ITS HARI RAYA HAJIIII

Yesterday was Eid al-Adha Day where it is an Islamic Festival to commemorate the willingness of Ibrahim or known as Abraham to follow Allah's command to sacrifice his son. Muslims around the world observe this event. We celebrate this event every year.

In the morning, I helped my mother prepared the foods on the table. Our main meal was 'rendang ayam' served with 'pulut kuning'. Besides that we also have 'mihun goreng' and dessert which is tiramisu. My father and my brother has went to surau to performs 'solat sunat aidiladha'. When they were back, we ate together and after that we getting ready to go to my aunt's house. Around 11 a.m, we were ready while wearing 'baju raya'. Basically we do not has a theme for Eid Adha so we just wear what we already has. The journey to my aunt's house was about 30 minutes from our house.

At there, there are plenty of other dishes prepared. We can eat until we are full! hahahha! Almost all of my relatives came to my aunt's house to celebrate Eid Adha. We did not went back to our village because my grandmother was at my aunt's house and that's why all the relatives came to her home.

Sadly, we did not get to take a picture of our family but I already take a selfie with my siblings and here's the picture:

Just three of us! Me, my cute little sister and my annoying yet lovely brother.

p/s: aww I'm soo sweet, my siblings should appreciate me! hahahhah

by ANIS FITRI

WHAT I CHOOSE FOR MY FUTURE

Today, Miss An Na gave each of us a piece of paper and we need to draw or write about career opportunity that related to tourism and hospitality industry. She said be creative and based on our imagination what we gonna do after we study in diploma. So first, I draw based on my imagination that I wanted to own my own flight agency and I will be flight attendant in my flight agency. All flight attendant in my agency will wear Baju Kurung as our official uniform. Second, i wanted to be tourist guide. Thirdly, i wanted to be Muslimah Model!!! Next we need to present what we have drawn on the paper.-Sarah-

My Career in Future

Today, we do some activity in our class. Miss Ean Na gave us a piece of paper for each then she told us to draw a comic or some pictures of what we want to be in future based on tourism industry. She gave us a time to do that activity while she doing her works. We have to present our work at TECC after lunch.

At TECC, our presentation started by the boys. There are many kind of career that my classmates want to be such as tourist guide, stewardess, travel agent, and some of them want to work at amusement park or water park. After awhile, my turn is coming. So what I want to be in the future is as hotel manager. At first, of course I will work as a standard employee. Then, I will try to get a higher position which is hotel manager. After working for long time, I am planning to open my own hotel to be more advanced and successful.

This is me while presenting my story about career in the future.

by  ANIS FITRI

week 7 (16 August 2018)

 So today we start the Fundamental of Tourism and Hospitality class around 0915 H. Today our Miss Ung Ean Na prepared us with a A4 paper and ask us to make a describe about our plan for next career of tourism industry and we need to present this in our second class at TECC.

This is what I want in my future in Tourism Industry.

This is me while make a presentation about my career in my future.

  There have a airplane which for me it is a symbol of tourism for myself, because I would like to travel around this world with that airplane. Then I have draw a certificate and a hats as a symbol for my graduate around 3 years from now, another picture there I have draw a boarding pass ticket which I means to be a ticketing or travel consultant in my future. Then I would like to be a front desk assistant which I can talk with my company tourist and give them a good customer service there. The last one is the have a few famous building in this world which the picture give a meaning of I want to go there first when I have my own money. Whatever happen in my future, I hope I can be happy with  my work and I don't mind if I can get what I have draw but as long as I have a happy life in my future hehehehehee.. 

Our beauty lecturer Miss Ung Ean Na. 

by: Saripah Sahirah

Chapter 1 !

 Hey there,

Here I would like to make a little bit conclusion based on the chapter 1.

  Based on the first week we learned about the introduction of tourism, hospitality, and the relationship between this two sectors. These two sectors need each other because they need to work together to help sustain each other.

  The characteristics of Tourism and Hospitality Industry :
1) Perishable - cannot be saved, stored, resold or returned
2) Intangibilty - a state of being abstract, as are thing that cannot be touched.
3) Inseparability - service cannot be separated from their providers.
4) Changeability / Variability - quality of services depends on who provides them, when and where.

  The history and development of tourism and hospitality industry. 700 hundred years ago, travelling seemed to be a synonym for being formented.

 Tourism in the 5th Century, tourism really began as an out growth of travel during the Greek & Roman Empires. Goverment officialls also travelled on state business. The fall of the Roman Empire in the 5th Century resulted in political instability.

  Modern tourism, The Wright brother's experiment with the first airplane, awinged bicycle at Kitty Hawk, north Carolina, launched today's modern air travel system.

by: Saripah Sahirah

week 5 (2 August 2018)

  For the first class in Ogos Miss Ung Ean Na ask us to make a small group for presentation. So my group get topic MICE (Meetings, Incentives, Conferences and Exhibitions) for the presentation.

In the first class we just prepare the Mahjong paper for the presentation. 

The results for the presentation!

  MICE is a type of tourism in which large groups, usually planned well in advance, are brought together for a particular purpose.

  A Meetings is a gathering of two or more people. They sharing information , dicussing and solving problem. 

  An Incentive is a motivational force that creates a desire to excel. It is something which encourages people to act on stimulus to increase the output.

  Conferences is a gathering of individuals who meet at an arranged place and time in order to discuss or engage in some common interest.

  Exhibitions is an organized presentation and display of a selections items. Exhibition usually occur within museums, galleries and exhibition halls. 

The presenter.

by: Saripah Sahirah